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UK Operations Recruitment / Retail service operation, Manchester
Workforce Planning Hire for Peak-Season Control
The Challenge
A retail operations team was entering peak season without an experienced workforce planner. Forecasting, rota adherence, and absence cover were being handled manually.
What We Did
Zentrix searched for planners with real-time management experience, WFM tooling exposure, and the confidence to challenge unrealistic capacity assumptions.
The Result
The appointed planner rebuilt the forecast model, tightened schedule adherence, and gave leadership a daily view of risk before peak volume arrived.
“They understood that this was not an admin hire. It was a control-room role.”