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UK Operations Recruitment / Customer operations centre, Midlands
Contact Centre Team Leaders for a New Service Line
The Challenge
A UK contact centre was opening a new regulated service line and needed team leaders who could manage quality, coaching, escalations, and live operational pressure from day one.
What We Did
Zentrix mapped comparable contact centre environments, screened leaders on coaching style and performance rhythm, and prioritised candidates with proven quality management experience.
The Result
Six team leaders were hired within four weeks. The service line opened with experienced floor leadership and avoided a delayed go-live.
“The difference was the screening. We did not just get CVs; we got people who understood the operating rhythm.”